Customer Care Leader

Barclays

Location: Hemel Hempstead, England, United Kingdom

Category: Customer Service

Salary: 40,000 - 60,000 GBP / yearly

Full-time

Job Description

Join us as a Customer Care Leader in our Hemel Hempstead Branch and help make a real difference to our customers every day. This is an exciting opportunity to lead and coach your team to create a supportive culture and provide exceptional customer service and financial support to our customers.

Responsibilities

Create excellent customer satisfaction and positively influence NPS (Net Promoter Scores)
Act as an ambassador for Barclays externally and internally
Identification and maintenance of active performance management standards
Day to day running of the business using internal and external insights
Market research to understand market trends
Cultivate a resolution culture
Operational performance of allocated sites
Creation of a culture focused on building deeper relationships with customers

Qualifications

Leadership skills
Experience in handling internal and external customers
Digital First Mindset
Ability to identify market opportunities

Perks & Benefits

Career development opportunities
Competitive salary
Healthcare benefits
Paid time off

Why Join Us?

At Barclays, we're not just offering you a role, we're offering you a career. Join us in pioneering an omni channel experience to achieve consistently excellent customer outcomes.