Location: Llandudno, Wales, United Kingdom
Category: Customer Service
Salary: 27,500 - 27,500 GBP / yearly
Full-time
Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine.
Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
To meet the needs of stakeholders/customers through specialist advice and support.
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team.
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Competitive salary of £27,500 per year
Pension plan, private medical insurance, life insurance, and income protection
Full training and support for professional growth
At Barclays, we're not just offering you a role, we're offering you a career. Join us to make a real difference to customers every day and grow with us.