Location: Horsham, England, United Kingdom
Category: Customer Service
Salary: 26,500 - 26,500 GBP / yearly
Full-time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To meet the needs of stakeholders/ customers through specialist advice and support.
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team.
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
Full training and support provided.
Comprehensive core benefits package including pension plan, private medical insurance, life insurance, and income protection.
Opportunity to grow and succeed within the company.
At Barclays, we're not just offering you a role - we're offering you a career.