Senior Customer Service Advisor

Barclays

Location: Glasgow, Scotland, United Kingdom

Category: Customer Service

Salary: 26,500 - 26,500 GBP / yearly

Full-time

Job Description

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine.

Responsibilities

Provide exceptional customer service while resolving more complex customer needs/requests.
Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.

Qualifications

Previous experience in customer service or related fields.
Strong communication skills.
Ability to work well in a team environment.
Problem-solving skills.
Attention to detail.

Perks & Benefits

Competitive salary.
Pension plan.
Private medical insurance.
Life insurance.
Income protection.
Full training and support.

Why Join Us?

At Barclays, we’re not just offering you a role, we’re offering you a career.