Fraud Customer Service Advisor

Barclays

Location: Northampton, United Kingdom

Category: Customer Service

Salary: 0 - 0 GBP / yearly

Full-time

Job Description

Join our Northampton team as a Fraud Customer Service Advisor and be the first point of contact for customers, providing assistance and guidance during challenging situations.

Responsibilities

Provide exceptional customer service through various channels
Resolve complex customer needs and give personalized resolutions
Collaborate with internal teams to improve customer care processes
Identify areas for improvement and provide feedback
Implement procedures to maintain efficient operations
Resolve customer inquiries and issues
Develop reports and presentations on customer care performance
Implement best practices to improve efficiency

Qualifications

Excellent communication skills
Ability to work in a fast-paced environment
Problem-solving skills
Knowledge of banking products and services
Experience in customer service

Perks & Benefits

Training provided by excellent mentors
Supportive team environment
Potential for career growth
Competitive salary

Why Join Us?

Join us to make a difference in protecting customers from fraudulent activities and delivering excellent customer service.