Customer Service Advisor - BT

Blue Arrow

Location: Bangor, Wales, United Kingdom

Category: Customer Service

Salary: 13 - 31 GBP / hourly

Temporary

Job Description

Join the UK's biggest telecoms provider, BT, as a Customer Service Advisor. Handle emergency calls and provide support to individuals in critical situations.

Responsibilities

Quickly understand the nature of emergency calls
Direct callers to appropriate emergency services
Handle challenging and emotional situations

Qualifications

Excellent communication and active listening skills
Ability to work under pressure
Caring nature and empathy
Good literacy and IT skills

Perks & Benefits

Attractive pay rates
Overtime opportunities
Career progression
Full paid training
Access to Blue Arrow training portal
Auto enrolment in pension scheme
28 days paid holiday

Why Join Us?

Make a difference in people's lives by providing critical support during emergencies. Comprehensive training and ongoing support provided.