Customer Service Advisor - Contact Centre

IKEA Peterborough

Location: Peterborough, England, United Kingdom

Category: Customer Service

Salary: 25,553 - 25,553 GBP / yearly

Full-time

Job Description

Join IKEA Peterborough Customer Support Centre as a Customer Service Advisor to provide exceptional support to customers through various communication channels.

Responsibilities

Engage with customers to resolve issues efficiently
Meet Contact Centre standards and deliver exceptional service
Receive ongoing coaching to enhance skills
Work with IT Tools and customer resolution systems

Qualifications

Previous customer service experience preferred
Ability to build rapport and use various communication channels
Resilience and ability to maintain focus under stress
Experience with IT Tools and attention to detail

Perks & Benefits

15% IKEA discount & discount portal
Life Assurance, enhanced pension contributions, interest-free loans
Personal growth opportunities
Additional paid leave days

Why Join Us?

Join us at IKEA Peterborough to work in a diverse and inclusive environment where your ideas are valued and you can contribute to making everyday life better for many.