Customer Service Specialist

Travelex

Location: Peterborough, England, United Kingdom

Category: Customer Service

Salary: 13 - 13 GBP / hourly

Full-time

Job Description

Join Travelex as a Customer Service Specialist in Peterborough. Help customers with their Foreign Exchange options and provide exceptional service.

Responsibilities

Nurturing and forming relationships with customers through inbound calls
Supporting Customers and Branches with resolving queries regarding Travel Money orders
Establishing yourself as a travel money ambassador and trusted advisor
Ensuring GDPR and financial regulation standards are adhered
Delivering on key performance goals both procedural and customer-focused

Qualifications

Numerically and technically proficient
Great communicator and listener
Desire to succeed and make a difference

Perks & Benefits

25 days plus bank holidays
Employee discount platform
Employee Assistance Program
Life & Dental Insurance, Critical Illness Cover

Why Join Us?

Join Travelex to be part of a team that delivers exceptional service and positive experiences to customers. We value diversity and offer equal opportunities to all.