Location: Southampton, United Kingdom
Category: Customer Service
Salary: 26,500 - 26,500 GBP / yearly
Full-time
Join our team at Starling Bank as a Customer Service Team Member. We are a leading digital bank focused on providing exceptional customer service to help our customers manage their financial lives effectively.
Providing exceptional customer service via phone, email, live chat and social media
Showing ownership and accountability for offering solutions that help and benefit our customers
Maintaining high service standards and continually improving the service to our customers
Responding to customer complaints and escalating issues as necessary
Supporting continuous improvement ethos within the contact centre
Actively seeking to improve processes and workflows
Working well within a dynamic team environment
Comfortable talking to customers via various communication channels
Excellent written and verbal communication skills
Adaptability to work in a changing environment
Resilience in dealing with difficult customer interactions
Basic IT skills to navigate systems
25 days holiday plus public holiday allowance
Extra day's holiday for your birthday
Annual leave increase with length of service
16 hours paid volunteering time per year
Salary sacrifice, company enhanced pension scheme
Life insurance, Private Medical Insurance, Partner benefits
Generous family-friendly policies, Perkbox membership
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
Join a team that puts customers first
Opportunity to own interesting projects from day one
Focus on quality service over strict targets
Training programme to support your success at Starling Bank