Location: Southampton, England, United Kingdom
Category: Customer Service
Salary: 26,500 - 26,500 GBP / yearly
Full-time
Join our dynamic customer service team at Starling Bank and provide exceptional support to our customers through various channels.
• Provide exceptional customer service via phone, email, live chat, and social media
• Show ownership and accountability for offering solutions that benefit our customers
• Maintain high service standards and continually improve customer service
• Respond to customer complaints and escalate issues as necessary
• Support continuous improvement within the contact centre
• Actively seek to improve processes and workflows
• Work well within a dynamic team environment
• Understanding of great customer service
• Comfortable communicating with customers through various channels
• Excellent written and verbal communication skills
• Adaptability to changing work environments
• Resilience when dealing with difficult customer interactions
• Basic IT skills to navigate systems
• 25 days holiday plus public holidays
• Extra day off for your birthday
• Increased annual leave with length of service
• Various health and wellness benefits
• Generous family-friendly policies
• Retail discounts and wellness perks
Join us at Starling Bank to be part of a team reshaping the banking industry. We value diversity, inclusion, and collaboration to solve problems creatively.