Location: Cardiff, Wales, United Kingdom
Category: Customer Service
Salary: 26,500 - 26,500 GBP / yearly
Part-time
Join our team at Starling Bank as a Customer Service Team Member, providing exceptional service to our customers through various channels like phone, email, live chat, and social media.
Providing exceptional customer service via phone, email, live chat and social media
Showing ownership and accountability for offering solutions that help and benefit our customers
Maintaining high service standards and continually improving the service to our customers
Responding to customer complaints and escalating issues as necessary
Supporting continuous improvement ethos within the contact centre
Actively seeking to improve processes and workflows
Working well within a dynamic team environment
Comfortable talking to customers in various communication channels
Excellent written and verbal communication skills
Adaptable to changing environments
Resilient and able to handle difficult customer interactions
Basic IT skills to navigate systems
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave increase with length of service
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance, Private Medical Insurance, and Partner benefits
Generous family-friendly policies
Perkbox membership and access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
Join us at Starling Bank and be part of a team dedicated to reshaping banking and solving problems together
We value diversity & inclusion in the workplace and welcome individuals from all backgrounds
Apply now to be a part of our mission!