Location: London, United Kingdom
Category: Customer Service
Salary: 40,000 - 50,000 GBP / yearly
Full-time
Join our Box Office team as a Contact Centre Manager (Rota and Resources) to optimize customer service operations and enhance customer experiences.
Efficiently manage staff schedules and resources to ensure optimal coverage and maintain high service levels.
Balance employee needs with business demands to maximize productivity.
Enhance customer experiences by aligning the workforce with demand.
Experience with Automatic Call Distribution software and resource planning tools.
Strong communication skills, both written and oral.
Good listening skills and ability to demonstrate empathy.
Opportunity to further career in Ticketing and Contact Centre sector.
Work at a world-class venue.
Diverse and inclusive environment.
Exciting opportunity for career growth in a prestigious venue.
Be part of a collaborative management team.