Customer Service Agent

Swissport

Location: Belfast, Northern Ireland, United Kingdom

Category: Customer Service

Salary: 13 - 13 GBP / hourly

Full-time

Job Description

Join Swissport as a Customer Service Agent at Belfast International Airport and be part of a team dedicated to delivering exceptional service to passengers and clients.

Responsibilities

Greet passengers and provide professional assistance throughout their journey.
Assist passengers with check-in procedures, luggage handling, and boarding processes.
Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
Ensure compliance with airline and airport regulations, including security and safety protocols.
Collaborate with colleagues and stakeholders to maintain efficient operations.
Resolve passenger concerns and complaints in a timely and effective manner.
Perform administrative tasks, including data entry, documentation, and reporting.

Qualifications

Prior experience in customer service or related fields is advantageous.
Excellent communication skills in English; additional language skills are a plus.
Ability to work efficiently in a fast-paced environment.
Flexibility to work various shifts, including weekends, holidays, and evenings.
Demonstrated problem-solving abilities and attention to detail.

Perks & Benefits

Access to Employee Assistance Programme and wellness initiatives.
Comprehensive training and development programmes.
Free onsite parking while at work.
Employee discounts on travel and retail products.
Retirement savings plan with employer contributions.
Career advancement opportunities within the aviation industry.

Why Join Us?

Join Swissport and be part of a team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.