Location: Belfast, Northern Ireland, United Kingdom
Category: Customer Service
Salary: 25,000 - 30,000 GBP / yearly
Full-time
Join us as a Helpline Advisor at NSPCC and be the first point of contact for adults wishing to report child protection concerns. Work in a fast-paced national Helpline providing advice, information, and support via telephone, email, and social media.
Provide advice, information, and support to callers reporting child protection concerns. Identify key points of concerns efficiently and with sensitivity.
Excellent interpersonal, written, and oral communication skills. Previous Customer Service experience. Strong attention to detail and IT skills.
Salary reviewed annually. 29 days annual leave plus bank holidays. Pension matching up to 7%. Access to online discount portal and Wellness Hub.
Join a team that cares about the work they do and the people they work with. Grow, face challenges, and make a real difference in the lives of children and families.