Customer Service Agent

Swissport

Location: Belfast, United Kingdom

Category: Customer Service

Salary: 13 - 13 GBP / hourly

Full-time

Job Description

Join Swissport as a Customer Service Agent at Belfast International Airport and be part of a team dedicated to delivering exceptional service to passengers and clients.

Responsibilities

Greet passengers and provide professional assistance throughout their journey.
Handle check-in procedures, luggage handling, and boarding processes.
Provide accurate information on flight schedules and baggage policies.
Ensure compliance with airline and airport regulations.
Resolve passenger concerns and complaints effectively.
Perform administrative tasks as required.

Qualifications

Prior experience in customer service or hospitality is advantageous.
Excellent communication skills in English, additional languages are a plus.
Ability to work efficiently in a fast-paced environment.
Flexibility to work various shifts including weekends and holidays.
Strong problem-solving abilities and attention to detail.

Perks & Benefits

Employee Assistance Programme and wellness initiatives.
Comprehensive training and development programmes.
Free onsite parking.
Employee discounts on travel and retail products.
Retirement savings plan with employer contributions.
Career advancement opportunities within the aviation industry.

Why Join Us?

Join Swissport and be part of a dynamic team committed to excellence in customer service and aviation operations.