Location: Belfast, Northern Ireland, United Kingdom
Category: Customer Support
Salary: 25,000 - 35,000 GBP / yearly
Full-time
Join our team at NBC SportsNext as a Technical Support Specialist to provide assistance to customers across the Motion platform. Be part of a global company within the NBCUniversal International family.
- Develop a strong understanding of the tools and platforms to assist end users
- Respond to customer inquiries via email, phone, and chat
- Identify revenue growth opportunities for the Sales team
- Escalate and resolve technical issues
- Participate in team activities to encourage a supportive environment
- 1+ year of customer service experience in the technology sector
- Proficient in remote support tools
- Technology savvy with a desire to learn
- Excellent time management and customer service skills
- Ability to work in a fast-paced team environment
- Competitive salary
- Hybrid office and home working pattern
- Opportunities for growth and development
- Be part of a global company within NBCUniversal International
- Work in a start-up spirit with the benefits of an international corporate community
- Contribute to creating diverse and inclusive content