Location: Nottingham, Nottinghamshire, United Kingdom
Category: Customer Operations
Salary: 50,000 - 80,000 GBP / yearly
Full-time
Lead the design, management, and improvement of critical business processes across Contact Centre, Digital Servicing, and Payments process excellence teams at Capital One.
Own and manage multiple business critical processes to ensure delivery for customers.
Establish a culture of data-driven continuous improvement.
Create compelling business cases for change and investment.
Experience in process management methodologies such as Lean or Six Sigma.
Strong analytical and numeracy skills.
Previous exposure working in a collections environment desirable.
Access to pension scheme, bonus, generous holiday entitlement, and private medical insurance.
Flexible working arrangements and career progression opportunities.
On-site gym, restaurant, and other facilities to support your well-being.
Join a dynamic team committed to delivering good customer outcomes and continuous improvement.
Opportunity to work on challenging projects and make a real impact.
Be part of an organization that values diversity and inclusion.