Operations Process Lead - Customer Service & Digital Servicing at Capital One - Nottingham, Nottinghamshire Operations Process Lead - Customer Service & Digital Servicing - Capital One

Operations Process Lead - Customer Service & Digital Servicing

Capital One

Location: Nottingham, Nottinghamshire, United Kingdom

Category: Operations

Salary: 45,000 - 65,000 GBP / yearly

Full-time


Job Description

As the Customer Service and Digital Servicing Operations Process Lead, you will oversee the management and improvement of digital, voice, and back-office servicing processes. This role involves team management, process enhancement, compliance, and collaboration with other departments to drive customer-focused solutions.

Responsibilities

  • Lead and manage Customer Service and Digital processes
  • Ensure compliance with regulations and legal requirements
  • Engage stakeholders and foster team alignment
  • Lead team in process improvement and change management

Qualifications

  • Customer-centric mindset
  • Strong communication skills
  • Problem-solving abilities
  • Leadership experience
  • Process optimization knowledge

Perks & Benefits

  • Career progression opportunities
  • Training programs
  • Core benefits including pension and bonus
  • Flexible working arrangements

Why Join Us?

Join us to be part of an organization committed to transformation, offering diverse career progression and a range of benefits including training programs, pension scheme, and flexible working arrangements.