2nd Line Support Engineer

wkLoop

Location: Glasgow, United Kingdom

Category: Information Technology

Salary: 28,000 - 35,000 GBP / yearly

Full-time

Job Description

Join our support team to provide second line support to internal and external customers. Take ownership of incidents and tasks, follow up on escalated incidents, and participate in troubleshooting critical system issues.

Responsibilities

Co-ordination and Ownership of support tickets
Liaising with 3rd party vendors and troubleshooting critical system issues
Provision of technical support to customers
Performing health checks and maintenance of service platforms
Creating and maintaining technical documentation

Qualifications

Full UK Driver’s license
Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
Effective Communication and Customer Service Skills
Attention to Detail

Perks & Benefits

No shifts - Monday - Friday role
33 days annual leave
4 x Death in Service Benefit
Contributory Pension Scheme (5% Employer, 5% Employee)

Why Join Us?

Training and support provided for personal development and fast-tracked career progression within the company.