Location: Hemel Hempstead, England, United Kingdom
Category: Client Services
Salary: 0 - 0 GBP / yearly
Full-time
Join NEC Software Solutions as a Client Services Manager responsible for managing and delivering contracted services to specific customer accounts.
Manage service delivery to ensure contractual SLAs are met, act as the single point of contact for service delivery escalations, handle service enhancements and upgrades, and attend client review meetings.
Proven client relationship management background, understanding of ITIL, excellent communication skills, knowledge of service delivery technologies, experience in outsourcing, ability to develop Service Improvement Plans, and public sector knowledge.
Private Medical Cover, 25 days paid holiday, Life assurance cover, Group Pension Plan, Flexible benefits, Free access to LinkedIn Learning.
Join NEC Software Solutions to be part of a team that is making a difference in the world by supporting public services and pushing the boundaries of what's possible.