Location: Cambridge, United Kingdom
Category: Customer Service
Salary: 23,300 - 27,650 GBP / yearly
Full-time
Join Cambridge University Press & Assessment as a Customer Service Advisor and provide world-class customer support to clients worldwide. Be part of an innovative and diverse team dedicated to excellence.
Provide first-line customer support via email, phone, webchat, and social media. Respond to queries about Cambridge English exams and collaborate on continuous improvement projects. Investigate in-house systems and ensure requests are fulfilled within SLAs.
Excellent written and verbal communication skills. High-level of English fluency. Empathetic and customer-focused. Ability to manage varying tasks under pressure. Experience in customer service/helpdesk roles.
Competitive salary, 28 days annual leave, private medical insurance, bonus scheme, pension, life assurance, green travel schemes, flexible working options.
Join a collaborative team dedicated to serving students, teachers, and researchers globally. Embrace diversity, growth, and continuous improvement in a supportive environment. Be part of a mission-driven organization committed to positive change.