Service Desk Manager at Computappoint Limited - Portsmouth, England Service Desk Manager - Computappoint Limited

Service Desk Manager

Computappoint Limited

Location: Portsmouth, England, United Kingdom

Category: IT/Technology

Salary: 0 - 52,000 GBP / yearly

Full-time

Job Description

As a Service Desk Manager, you will lead a dedicated team to provide world-class support to a large financial service customer. This role involves shaping the future of the service desk, championing continuous improvement, and ensuring high levels of customer satisfaction.

Responsibilities

  • Inspire, mentor, and manage a Service Desk team to drive excellence
  • Oversee daily operations to resolve incidents and service requests swiftly
  • Tackle incidents, identify root causes, and implement long-term solutions
  • Build strong relationships with stakeholders and ensure top-tier satisfaction
  • Use data-driven analytics to monitor performance and spearhead initiatives

Qualifications

  • 1-2 years of experience leading IT support teams
  • Strong knowledge of Windows, Mac OS, enterprise systems, and ITSM tools
  • Bachelor's degree in IT, ITIL Foundation certification, and proven experience in a fast-paced IT support environment

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