Customer Service Advisor

Securitas Technology

Location: Portsmouth, England, United Kingdom

Category: Customer Service

Salary: 22,000 - 28,000 GBP / yearly

Full-time

Job Description

The Customer Service Advisor position at Securitas Technology is crucial to the service operations for Customer Excellence and business profitability. The role involves planning and scheduling activities to ensure works meet business expectations.

Responsibilities

Putting the Customer First
Pro-Active communication with internal and external customers
Providing exceptional customer service in line with service level agreements
Assisting customers with support and scheduling of re-active calls
Planning & scheduling of Planned Preventative Maintenance (PPM) visits
Managing field service engineers? diaries and work allocation within the area
Coordinating and scheduling specialist equipment or sub-contractors

Qualifications

Active Listening Skills
Strong Written and Verbal Communication
Empathy and Patience
Adaptability
Ability to Work in a Team
Data Entry and Record Keeping
Basic IT Skills
Sales Awareness
Knowledge of Company Policies & Procedures
Complaint Handling & De-escalation Techniques
Resilience & Emotional Intelligence

Why Join Us?

At Securitas Technology, we prioritize our clients and employees, offering a rewarding career with limitless potential. Join us to be part of a team dedicated to innovation and industry leadership in health, safety, and security solutions.