Customer Service Advisor

Dynamite Recruitment

Location: Portsmouth, England, United Kingdom

Category: Customer Service

Salary: 25,000 - 29,500 GBP / yearly

Full-time

Job Description

Join our team as a Customer Service Advisor in a dynamic role where you'll tackle a variety of customer inquiries in a fast-paced environment.

Responsibilities

Manage client enquiries via email and phone
Provide customers with timely updates and resolutions
Prioritize tasks based on urgency and deadlines
Liaise with internal and external third parties to manage expectations
Complete high volumes of important administrative tasks
Handle challenging situations with professionalism and care, including vulnerable customers
Ensure compliance with all procedures and regulations

Qualifications

Previous call handling, call center, or customer support experience
Ability to support customers from start to finish
Excellent communication skills
Comfortable multitasking under pressure
Strong administration skills
Proficient in Microsoft Office

Perks & Benefits

Salary Progression: Starting at £25,000, rising to £29,500
Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
Employee Benefits: Cycle-to-work scheme, Health & Wellbeing Programme, Gym membership discounts, Pension, Discounts on travel & medical insurance products, Onsite canteen, Free car parking, Simply Health cover (optical, dental, and medical), Employee Assistance Cover (including optical)
Hybrid Working: Equipment provided for home office setup

Why Join Us?

We are offering a fantastic opportunity with excellent benefits including salary progression, generous holiday allowance, employee benefits, and hybrid working. Submit your CV now to be considered for this exciting opportunity!