Account Operations Executive - SMB

TD SYNNEX

Location: Basingstoke, United Kingdom

Category: Operations

Salary: 25,000 - 30,000 GBP / yearly

Full-time

Job Description

Provide an excellent customer experience through full ownership of all sales administrative tasks including the accurate and timely processing of sales orders and directly interacting with Customers, Account Managers & any relevant internal departments.

Responsibilities

Ownership of any customer related administration including the use of Portals, customer feeds and back order management
Ensure all orders/ amendments/ reports are actioned within agreed SLA's, providing an exceptional level of service to the customer
Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments
Take responsibility for ensuring any escalations are dealt with in a timely and effective manner
Take on any other duties as requested by their line manager to support the sales function to achieve agreed KPI's

Qualifications

Strong attention to detail
Process driven & results orientated
Customer focused
Excellent organization skills
Effective time management and prioritizing skills
Numerate
Excellent telephone manner
Excellent communication skills
Excellent customer relations skills

Perks & Benefits

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Why Join Us?

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!