Location: Birmingham, England, United Kingdom
Category: Customer Experience
Salary: 40,000 - 50,000 GBP / yearly
Full-time
Join National Express as a Customer Experience Manager at our Head Office in Digbeth, Birmingham. You will be responsible for executing and evolving the customer experience strategy through key projects.
Support the delivery of key customer workstreams and business wide projects as a customer experience SME. Document customer journeys and identify continuous improvement opportunities. Develop strong cross-functional relationships and represent the voice of the customer in business meetings.
Good leadership and interpersonal skills. Significant experience in a customer-facing environment. Experience in successfully executing projects and change initiatives. Knowledge of technology and Salesforce applications.
Free Bus & Coach travel, life assurance, company pension, employee assistance program, private online GP service.
National Express is committed to creating an inclusive workplace and positively encourages applications from all sectors of the community. We are a Disability Confident Committed employer.