Sr. Customer Success Specialist - The Opportunity

ACA

Location: London, United Kingdom

Category: Customer Success

Salary: 50,000 - 70,000 GBP / yearly

Full-time

Job Description

The Sr. Customer Success Specialist at ACA directly works with software clients to ensure optimal utilization of software products.

Responsibilities

Resolve customer service issues and provide technical support
Update development team on client technical problems
Proactively contact clients to ensure software is fully utilized
Support various client and internal initiatives as necessary

Qualifications

Bachelor’s Degree in business, accounting, or finance
5+ years experience in corporate environment or financial services industry
Experience with Zendesk software is a plus
3-5 years experience in regulatory financial services industry

Perks & Benefits

Competitive compensation package
Medical and dental coverage
Pension and 401(k) plans
Paid time off options
Flexible work environment

Why Join Us?

Join ACA, the leading GRC advisor in financial services, and become part of a team of industry experts in compliance, cybersecurity, and regulatory technology. Enjoy an entrepreneurial work environment, career growth opportunities, and a culture of continuous learning and transparency.