Victim Journey Manager - Report Fraud at City of London Police - London, Victim Journey Manager - Report Fraud - City of London Police

Victim Journey Manager - Report Fraud

City of London Police

Location: London, United Kingdom

Category: Law Enforcement

Salary: 40,910 - 47,410 GBP / yearly

Full-time

Job Description

The Victim Journey Manager will play a central role in developing and enhancing the service provided to victims of fraud and cybercrime.

Responsibilities

Identify opportunities to improve victim experiences
Prepare management reports with recommendations
Ensure compliance with legislation and best practices
Implement quality assurance processes
Develop and implement KPIs
Seek feedback and implement improvements
Provide leadership and support to staff

Qualifications

Experience in a customer-facing role
Supervisory experience
Knowledge of criminal justice system or public sector
Policy and process development skills
Problem-solving skills
Data analysis skills

Perks & Benefits

LGPS Pension Scheme
Access to Blue Light Card scheme
Discounts within the Square Mile
Free access to Force Gym
25 days annual leave + bank holidays
Season Ticket Loans
Cycle to Work Scheme

Why Join Us?

Join us to be part of a team dedicated to improving victim experiences and making a difference in the community.