Location: London, United Kingdom
Category: Hospitality
Salary: 31,000 - 36,000 GBP / yearly
Full-time
Join Park Plaza Riverbank London Hotel as an Assistant Room Service Manager and be part of a team dedicated to providing exceptional service to guests. This role involves supervising the In-Room Dining and Executive Lounge operations, ensuring high standards of service and efficiency.
Assist Room Service Manager in overseeing daily operations
Inspire, coach, and mentor team members
Focus on training, customer satisfaction, and health & safety
Coordinate with kitchen, housekeeping, and front office teams
Handle guest complaints and feedback professionally
Manage inventory, supplies, and equipment
Share company values and assist with administrative duties
Previous experience in similar roles in a hotel environment
Strong leadership and communication skills
Customer-focused with attention to detail
Ability to work in a fast-paced environment
Knowledge of inventory management and guest service
Competitive salary with service charge
Subsidized travel arrangements
Discounted hotel rates in Europe
Wellness days, holiday allowance, and F&B discounts
Recommend a Friend scheme and BenefitHub discounts
Employee Assistance Programme and pension plan
Join a team dedicated to creating memorable experiences
Opportunities for growth and development
Be part of a renowned hotel brand known for exceptional service
Enjoy discounts, wellness benefits, and a supportive work environment