Location: Middlesbrough, United Kingdom
Category: Customer Service
Salary: 0 - 0 GBP / yearly
Full-time
Join our team as a Customer Service Advisor and play a crucial role in looking after our customers, building relationships, and providing excellent service. Take ownership of the customer journey, maximize upselling opportunities, and contribute to the continuous improvement of our service.
Communicate with customers via telephone, email, and website requests. Manage orders from enquiry to post-hire feedback. Build relationships with regular customers and ensure a best-in-class service is delivered.
Proven experience in a Customer Service role. Exceptional communication skills. Ability to use judgment and initiative to make decisions. Strong team player with a collaborative approach. Good computer literacy in MS Office.
Generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme. Training and personal development opportunities. Support for career growth and future aspirations.
Join the UK's largest equipment rental provider and be part of a successful FTSE100 company. Make a real impact in a hands-on, operational, service-focused business. Enjoy a fast-paced, varied work environment where your contributions are valued.