Customer Service Advisor - Remote

Wifinity

Location: London, United Kingdom

Category: Customer Service

Salary: 23,806 - 23,806 GBP / yearly

Full-time

Job Description

Join our high-performing Customer Service Team as a fully remote Customer Service Advisor. Deliver excellent customer service through phone calls, emails, and live chat.

Responsibilities

Handle a consistent volume of incoming & outgoing calls, emails, and chats
Demonstrate empathy to customers complaints
Manage workflows from initiation through to resolution
Escalate events where a solution cannot be achieved within own remit

Qualifications

Prior experience of working in a contact centre environment
Strong communication and interpersonal skills
Ability to use basic tools such as ticketing, CRM, billing, webchat

Perks & Benefits

Remote first working environment, performance-related pay, flexible work/life balance

Why Join Us?

Join a company that values equal opportunities, inclusive culture, and talent-based hiring