Reception Manager at Rapport Guest Services

Rapport Guest Services

Location: London, United Kingdom

Category: Hospitality

Salary: 25,000 - 35,000 GBP / yearly

Full-time

Job Description

Join Rapport Guest Services as a Reception Manager to lead a front-of-house team at a prestigious client site near Battersea Power Station. Create unforgettable first impressions in a dynamic environment where hospitality meets innovation.

Responsibilities

Lead, inspire, and coach a talented front-of-house team to deliver five-star service with a smile.
Foster a welcoming, professional, and inclusive environment for clients, visitors, and colleagues.
Build strong partnerships with key service partners.
Act as the go-to point of contact for client stakeholders.
Support team development and wellbeing.
Oversee daily operations for smooth service delivery.
Track performance and guest feedback to innovate and enhance the visitor experience.
Champion technology and processes that streamline the guest journey.

Qualifications

Share Rapport values: Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
Have a genuine passion for outstanding guest experiences.
Stay calm and composed under pressure with a can-do attitude.
Communicate clearly and warmly with all stakeholders.
Be proactive and think ahead to prevent problems.
Lead with empathy and create an inclusive environment.
Use technology confidently to improve processes and the guest journey.
Take pride in details, showing reliability, professionalism, and excellence.

Perks & Benefits

Exclusive travel and grocery discounts.
Life assurance and cash rewards.
Contributory pension scheme.
Wellness programs and Employee Assistance Program.
Digital GP services for holistic support.
Endless learning and development opportunities.
WOW Awards for outstanding contributions.
One paid day off annually to support a cause.

Why Join Us?

Rapport Guest Services is a multi-award-winning company that values inclusion, wellbeing, and creating opportunities for everyone to thrive. Join us to be part of a people-first culture with exceptional service standards. Apply now and be a part of our team!