Location: London, United Kingdom
Category: Information Technology
Salary: 25,000 - 35,000 GBP / yearly
Full-time
Join Dune London as a First Line Support Analyst to provide key IT support for the company's technology systems, ensuring smooth operations for the business.
Primary contact for Central Support Office based staff.
Logging and resolving ongoing Incidents, Service Requests, and Problems that affect business operations.
Follow up on open Incidents/Service Requests with support teams and third parties.
Setting the correct priority and severity to calls assigned to 2nd/3rd line teams/suppliers.
Providing excellent customer facing care to the business via ticketing system, telephone, and in person.
Support of 500+ users including desktops, applications, phone systems, and day to day IT administration including Active Directory and IP.
Support of stores including EPOS (point of sale) and payment machines.
Support of all key offices/sites across multiple locations internationally.
Document any processes.
Ensuring AI and RPA systems are updated to reflect changes in IT support.
Understand and follow escalation processes when required.
Support of remote sites including stores and our distribution centre.
Provide out of hours support as part of a service desk rota.
Experience within a business user facing Service Desk function.
Previous Service Desk (telephone support) experience.
Experience working with a Service Desk ticketing system.
Ability to prioritise/triage issues raised by the business.
Basic understanding of PC hardware set-up and configuration.
Working knowledge of Active Directory.
Ability to learn new technologies and concepts quickly and accurately.
Blended working.
Brand new sustainable office in bustling West London.
Friendly and open culture with flat structures allowing plenty of opportunity for development.
Company growth and opportunity.
Open-minded company, welcoming thoughts and ideas to be shared.
Working with charitable organisations to help raise funds.
60% employee discount on Dune products.
25 days holiday plus the bank holidays.
Cycle2work.
Company pension scheme.
Life assurance for all team members.
3.00 p.m. finish every pay day Friday.
Team socials and drinks.
Access to employee assistance programme.
Wellbeing Allies available for support.
Join us at Dune London to be part of a dynamic team in the heart of the fashion industry, with opportunities for growth, development, and collaboration.