CX Analyst at Motorway

Motorway

Location: Brighton, United Kingdom

Category: Customer Experience

Salary: 30,000 - 40,000 GBP / yearly

Full-time

Job Description

Join Motorway, the UK's fastest-growing used car marketplace, as a CX Analyst. Work with a supportive team to drive operational improvements and enhance customer experience.

Responsibilities

Lead on proactive idea generation and process redesign
Own governance and documentation of Seller Ops processes
Lead operational test-and-learn initiatives
Act as sign-off authority for new processes and ways of working
Carry out regular interaction analysis across all operational sites

Qualifications

Strong track record of evaluating and improving operational processes
Experience working with multiple teams to drive process improvements
Proven ability to lead initiatives and deliver measurable impact
Strong analytical skills with the ability to use data to identify bottlenecks

Perks & Benefits

Flexible working hours, supportive team environment, opportunities for career growth

Why Join Us?

Join a fast-growing company with a mission to transform the used car market. Be part of a team that is passionate about making a real difference to customers' experience.