Summer Homestay Coordinator

EF Brighton International Language Campus

Location: Brighton, United Kingdom

Category:

Salary: 0 - 0 GBP / hourly

Full-time

Job Description

EF Brighton International Language Campus is seeking a dedicated and organized Homestay Coordinator to connect international students with welcoming host families. This role ensures a safe, comfortable, and enriching homestay experience while fostering cultural exchange within the local community.

Responsibilities

Ensuring all students’ needs are met whilst maintaining their satisfaction and wellbeing.
Assisting with the Sunday intake, ensuring smooth communication for arriving Host Family students.
Processing & maintaining homestay accommodation records using the EF’s own accommodation database
Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations
Closing any queries in a timely manner either from students or their hosts and escalating to Accommodation Manager where appropriate
Reporting to Accommodation Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary
Conducting visits to prospects host families and ensuring they are compliant to EF, British Council and ISI policies and procedures
Ensuring student details are provided accurately each week for arriving and departing students
Provide a high level of customer service to our students and hosts
Strive to improve the quality of our homestay provision
Shares emergency phone duty on a rota basis

Qualifications

Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
Familiar with Microsoft Office and CRMs (desirable)
Highly motivated, energetic, positive
Customer service orientated, friendly & approachable manner
Able to remain calm under pressure & to diffuse potentially difficult situations
Sensitive to needs of international students living away from home
Excellent communicator with students, colleagues, and external clients
Attention to detail, organised & thorough
All offers are subject to a clear enhanced DBS check and two references
Legally able to work in the UK at commencement of employment

Perks & Benefits

Continuous professional development
Work in a truly international environment
Regular social events
Ambition is nurtured and fast-tracked career enhancement opportunities are provided
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
Employee Assistance Program
Access to EF Hello language learning