Location: London, United Kingdom
Category: Account Management
Salary: 0 - 0 GBP / yearly
Full-time
Iterable is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.
Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention.
Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions.
Execute win/win renewal negotiations to maximize contract value while protecting client relationships.
Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience.
Map out and understand the structure of global, multi-brand customer accounts to identify potential new business units, regions, and use cases.
Identify and engage with influencers and decision-makers within these business units, building strong relationships that foster trust and open up paths to expansion.
Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively.
Work with leadership to test and optimize strategies for customer engagement and revenue growth.
Possess Relevant SaaS experience in Sales, Account Management.
At least 6 years closing recurring revenue SaaS deals with Enterprise customers with business and technical stakeholders as a part of the buying process.
At least 3 years of experience selling to existing customers and driving successful contract renewals.
Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non-technical customers.
Competitive salary, meaningful equity, & pension.
Comprehensive Private Medical Insurance.
Balance Days (additional paid holidays).
Paid parental leave.
Fertility & Adoption Assistance.
Paid Sabbatical.
Flexible PTO.
Monthly Employee Wellness allowance.
Monthly Professional Development allowance.
Complete laptop workstation.
Join a team that fosters a culture of innovation, collaboration, and inclusion.
Be part of a company recognized as one of Inc's Best Workplaces and Fastest Growing Companies.
Shape the future of customer engagement with a global presence and commitment to diversity and inclusion.