Conference and Events Operations Supervisor

Hilton Hotels & Resorts

Location: Southampton, England, United Kingdom

Category: Catering and Event Services

Salary: 13 - 13 GBP / hourly

Full-time

Job Description

A Conference and Events Operations Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

Responsibilities

Supervise Conference and Banqueting operations
Communicate and delegate in line with daily function sheets
Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
Welcome guests in a polite and friendly manner
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Ensure cleanliness of work areas
Plan, organise and control the daily operations
Ensure compliance of brand standards
Represent needs of the team
Assist Food and Beverage with achieving financial targets
Assist Conference and Banquet Manager with training and developing the team
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships

Qualifications

Previous Conference and Banquet experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

Perks & Benefits

Hourly rate of ?12.58
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Free Parking
Subsidised Taxi Scheme
Guest Experience Day after successfully passing probation

Why Join Us?

At Hilton, Every Job Makes the Stay. Join us to create unforgettable experiences for our guests and be part of a team that makes each Stay magical.