Location: Birmingham, United Kingdom
Category: Customer Service
Salary: 14 - 14 GBP / hourly
Temporary
Join Lloyds Banking Group as a Senior Customer Service Advisor in Birmingham City Centre. Provide personalized service to customers, handle queries, and offer guidance to team members.
Deliver customer services within a specified area of expertise, ensuring accuracy and customer satisfaction.
Provide technical advice and guidance to external customers and colleagues at all levels.
Handle demanding or complex queries and tasks effectively.
Offer support, guidance, and encouragement to team members, helping with their training when necessary.
Supervise junior team members to ensure service standards and workflow deadlines are met.
Build effective transactional relationships to generate leads and match customer needs with the Bank's services and products, maximizing cross-selling opportunities.
Strong communication skills and a passion for customer service
A good level of IT skill
Ability to handle queries with confidence and professionalism
Quick learner who enjoys problem-solving and working in a team
Adaptability and a proactive approach to challenges
We are committed to creating a workplace where everyone feels valued. We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know.
Apply today to take the next step in your career.