Location: London, United Kingdom
Category: Customer Success
Salary: 35,000 - 45,000 GBP / yearly
Full-time
Join an innovative medical technology company as a Customer Success Manager, driving customer satisfaction, retention, and product adoption.
Monitor product usage to identify support, training, and growth opportunities
Build strong client relationships through regular check-ins and proactive communication
Resolve customer issues efficiently, collaborating with internal teams as needed
Deliver engaging product demos and training sessions
Share best practices and relevant use cases to maximise adoption
Keep customers informed about new features and updates
Support renewal processes and contribute to retention strategy
Versatile and driven Customer Success professional
Passion for building strong client relationships and ensuring the best customer experience
Strategic yet hands-on with excellent communication skills
Ability to analyse and solve problems
Background in digital health, medical technology, or SaaS is ideal
Make a meaningful impact in a high-growth, purpose-led environment