Customer Support Manager

Zinc

Location: London, United Kingdom

Category: Customer Support

Salary: 0 - 0 GBP / yearly

Full-time

Job Description

Join Zinc as a Customer Support Manager and lead a team to deliver exceptional service and performance.

Responsibilities

Coach and develop Team Leads
Ensure pods meet or exceed service metrics
Handle complex customer escalations
Implement process improvements
Evolve support strategies

Qualifications

Experience in team leadership within customer support
Proficiency in Zendesk (Desirable)
Strong analytical skills
Excellent communication and problem-solving abilities
Leadership and emotional intelligence

Perks & Benefits

24 days holiday + Bank Holidays + birthday off
Annual benefits allowance
Work from Anywhere option
Yearly company retreat
Enhanced Maternity, Paternity, and Adoption Leave
Pension with NEST
Stock options
Company socials and team events
Nursery workplace benefit scheme
Electric car lease option
Monday lunches

Why Join Us?

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring. We have a culture that fosters support for new ideas, promotes a flexible work environment, and operates within a flat structure.