Service Management Analyst

Penguin Random House

Location: London, United Kingdom

Category: IT & Technology

Salary: 40,000 - 40,000 GBP / yearly

Full-time

Job Description

Join our dynamic Service Management team at Penguin Random House as a Service Management Analyst. Utilize your expertise in ServiceNow development to enhance operational efficiency and service delivery standards.

Responsibilities

Develop service offerings, catalogue items, and workflows within the ServiceNow Sandbox platform
Collaborate with stakeholders to gather requirements and translate into technical specifications
Support implementation and continuous improvement of ServiceNow apps and ITSM processes
Prepare and present reports and dashboards to management
Implement robust asset and configuration management process using ServiceNow CMDB
Conduct regular CMDB data quality audits and address issues

Qualifications

In-depth knowledge of Service Management Processes
Solid experience with ServiceNow including ITSM, ITAM & CMDB
Experience with ServiceNow development and workflow using Flow Designer

Perks & Benefits

Income protection and life assurance
Healthcare cash plan and critical illness cover
Enhanced parental leave and tech scheme

Why Join Us?

Join Penguin Random House, the UK's largest publisher, and be part of a team that values innovation and efficiency. We offer a supportive culture and a range of benefits to help you thrive in your career.