IT Service Desk Analyst

Tokio Marine HCC

Location: London, United Kingdom

Category: Information Technology

Salary: 30,000 - 40,000 GBP / yearly

Full-time

Job Description

Join our team as an IT Service Desk Analyst and provide top-notch technical support to our user base. Collaborate with various teams to ensure incident resolution and end-user guidance. Enjoy a supportive work environment and opportunities for growth.

Responsibilities

Respond to end-user inquiries via tickets and phone calls
Provide remote technical support
Adhere to ITIL best practices
Collaborate with other teams for issue resolution
Create and maintain Knowledge Articles
Participate in IT projects and training sessions
Uphold security policies and procedures

Qualifications

1+ years of Service Desk experience supporting 700+ employees
Strong knowledge of Active Directory and virtualisation technologies
Experience with video conferencing software
ITIL Foundation Certification preferred
Excellent customer service and problem-solving skills
Basic networking and hardware configuration knowledge

Perks & Benefits

Competitive compensation package
Training and development opportunities
Vibrant company culture
Supportive work environment

Why Join Us?

Join Tokio Marine HCC for a rewarding career with growth opportunities in a dynamic environment. We offer important insurance products and invest in our employees' careers.