Store Manager

Lush

Location: Exeter, England, United Kingdom

Category: Retail

Salary: 37,250 - 37,250 GBP / yearly

Full-time

Job Description

Join Lush as a Store Manager in Exeter and lead a team dedicated to delivering exceptional customer experiences and promoting a positive work environment.

Responsibilities

Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
Manage the shop?s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.

Qualifications

Customer Service: A genuine passion for delivering exceptional customer service and leading by example.
Management Skills: Ability to navigate difficult conversations, set expectations, and support your team.
Teamwork: Consistently lead by example on the shop floor and maintain a positive work environment.
Communication: Strong verbal communication skills to share business messages throughout the store.

Perks & Benefits

50% discount on Lush products and spa treatments.
Discretionary and profit-based bonus.
Pension scheme and cycle to work scheme.
Employee assistance programme and flexible working.
6 months? full pay for parental leave for primary caregiver.

Why Join Us?

Join Lush to be part of an employee-owned company that values diversity, exceptional service, and ethical practices. Shape the future of retail with us.