Location: Totton, England, United Kingdom
Category: Administrative
Salary: 45,000 - 55,000 GBP / yearly
Full-time
Lead a customer service team in a call centre environment to enhance operations and drive efficiency.
Oversee daily operations, lead and mentor call centre agents, analyse performance metrics, handle customer complaints, and ensure compliance with company policies.
Proven experience in call centre management, strong leadership abilities, excellent analytical skills, proficient in English, and familiarity with call centre software.
If you are passionate about leading teams and driving success in a fast-paced environment, apply now!