Online Customer Service Manager

Doodle Products

Location: London, United Kingdom

Category: Customer Service

Salary: 16 - 16 pounds / hourly

Full-time

Job Description

Doodle Products, an online retailer with over 20 years of trading, is seeking an experienced Online Customer Service Manager to join our team. The ideal candidate must have at least 3 years of experience in online customer service and e-commerce.

Responsibilities

Dealing with customer queries primarily by email
Contacting courier companies by telephone
Printing despatch/shipping labels daily
Processing customer returns

Qualifications

Minimum 3 years of experience in online customer service
Experience selling through online marketplaces like Amazon, Wayfair, and eBay
Good IT skills including Excel, Word, and Outlook
Stock control and warehouse experience

Perks & Benefits

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking

Why Join Us?

We offer the opportunity for immediate start, career progression, and a fast-paced work environment.