Customer Experience Manager

London City Airport

Location: London, United Kingdom

Category: Customer Service

Salary: 0 - 0 GBP / yearly

Full-time

Job Description

The Customer Experience Manager at London City Airport is responsible for overseeing the customer journey, managing the Customer Service Team, Airport Administration Team, and the Assisted Travel programme.

Responsibilities

Ensure world-class customer service throughout the airport
Lead and manage Customer Service and Airport Administration teams
Comply with CAA targets and regulations for passengers with reduced mobility
Manage compliments, complaints, and airport inquiries
Plan and coordinate customer events

Qualifications

Educated to A level or equivalent experience
Experience in customer service delivery and leadership
Knowledge of Customer Operations/CAA regulation
Excellent written and oral communication skills

Perks & Benefits

Free onsite parking
Discounted Private Medical Insurance
On-site Physiotherapist
Discounted Gym Membership
Staff discounts at retailers and restaurants

Why Join Us?

Join us at London City Airport to be part of a dynamic team dedicated to delivering exceptional customer service and ensuring a safe and secure journey for all passengers.