Customer Team Leader

Co-op

Location: Belfast, Northern Ireland, United Kingdom

Category: Customer Service

Salary: 14 - 14 GBP / hourly

Part-time

Job Description

Join Co-op as a Customer Team Leader and be part of a friendly team dedicated to helping customers. You will lead the store team, deliver great customer service, and perform various tasks around the store.

Responsibilities

Provide friendly and thoughtful customer service
Develop team capabilities through coaching and training
Ensure store safety, legality, and operational efficiency
Manage diligence checks and stock accuracy
Support store manager by deputising when needed
Introduce new products and services and encourage feedback
Build relationships in the local community

Qualifications

Genuine care for customer needs
Ability to lead and support a team
Strong people skills
Organizational and problem-solving skills
Desire to learn and develop leadership skills
Flexibility to work varied shifts

Perks & Benefits

Full, paid training and support for personal development
30% discount on Co-op products
Pension scheme with up to 10% employer contributions
Access to virtual healthcare services
36 days holiday
Employee assistance service
Cycle-to-work scheme

Why Join Us?

Co-op offers a supportive work environment, market-leading policies for physical, mental, and financial wellbeing, and opportunities for career progression. Join us in making a difference in the community.