Service Desk Team Leader

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Job Description

As a Service Desk Team Leader, you will be responsible for managing a team of service desk analysts to ensure the smooth operation and continuous improvement of the service desk. You will oversee day-to-day activities, performance evaluations, and customer satisfaction.

Responsibilities

Qualifications

• Demonstrate professionalism and inspire confidence
• Self-starter and problem solver
• Articulate in both verbal and written communication
• Experience in a service desk or IT support environment

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