Customer Service Apprentice - Outpatient Appointment

To process and action all referrals received in a timely manner, ensuring each patient is added to the appropriate waiting list and the referral is filed accurately.

To manage inbound and outbound telephone calls to/from patients in an efficient and patient-focused manner ensuring a good level of customer service at all times.

To ensure that all appointments are booked and cancelled in accordance with the Access Policy for Planned Care Services and departmental booking guides and processes for clinics.

Join a team dedicated to leading through innovation and clinical excellence in a vibrant city.