Customer Experience Manager

Halfords

Location: Redditch, Worcestershire, United Kingdom

Category: Customer Experience

Salary: 30,000 - 45,000 GBP / yearly

Full-time

Job Description

Join Halfords as a Customer Experience Manager and be part of a team dedicated to delivering exceptional customer experiences both in-store and online.

Responsibilities

Lead customer insight and experience initiatives by analyzing data and feedback.
Collaborate with internal teams to identify and address customer journey friction points.
Drive performance across key Customer Experience KPIs and elevate NPS.

Qualifications

Prior experience in a CX, insights, or customer research role.
Strong project delivery skills and proficiency in tools like Power BI and Excel.
Ability to work collaboratively and influence stakeholders at all levels.

Perks & Benefits

Competitive salary with bonus scheme and car allowance.
Pension, life assurance, 25 days annual leave plus bank holidays.
Hybrid working model and employee discounts.

Why Join Us?

Join us at Halfords and be part of a diverse and inclusive workplace that values your growth and development. We offer a supportive environment where you can make a real impact on customer experiences.